New S3 Buzz Release

A big thank you to all the active Buzz Masters and their feedback. We tried to do as many as possible in this new release of S3 Buzz 1.2. Below you find the most important enhancements:

GoldCredits1) Instant Buzz Start for Gold Credit owner

If a user wants to create a Buzz with Gold Credits, he or she would not need to wait until they make it to the “Buzz Master Level”.

Business customer can now start building and releasing their Buzz campaigns instantly. A verified Account however is still required.

 

 

S3-PublicBuzzLets2) New smaller Buzz widget

The new Buzzlets are smaller and cotain even more information. Visitors can support any of the active Buzz Campaigns right away.

Thanks Rob Nielsen

S3-Buzzlet-0013) Credit free main URL

Visiting the main URL of a Buzz is no longer providing any rewards. People can visit the site as often as they like, only sharing the story will get rewards credits.

Thanks Garry Hewett

 

S3-budget-alert4) Budget Alert

If the Buzz is below 20,000 credits, you will receive an alerts via XeeNotes. If it is a commercial Buzz, you also receive an alert email. Thanks Marita Roebkes

S3-Buzzlet-aging5) Buzz age display

Bow Buzzlets shows how long ago the Buzz was created.

Thanks Berrie Pelser

 

S3-Buzzlet-supported6) Buzz support display

Now Buzz Warriors can see if and how often they shared a Buzz. Obviously the person needs to be logged in order for the system to display that information.

Thanks Michelle Harris.

S3-Buzz-Listing

7) More statistics on Buzz lists

Buzz lists are updated and show number of advocates and mentions.

8) Buzz list for Buzz Warriors

Under “My Buzz” you see a list of Buzzes from the Buzz Masters you committed to support.

 

S3-Buzz-Dashboard9) More guidance for new users

The new main buzz page has now some guidance for newbis to become buzz master. The three steps shall help a user to understand that they need to be verified to start a Buzz, then build a buzz team to get their support for the Buzz and finally buy some credits to release a Buzz.

Thanks Ken Danieli

S3-BuzzList-on-Homepage10) Featuring active campaigns on S3 Homepage

We now feature active Buzz campaigns on our home page. We currently feature the 10 newest campaigns. Over time we will develop other methods to select the top 10

Thanks Berrie Pelser

 

 

 

 

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Society3’s new S3-Buzz Software replaces conventional marketing with Customer Voice

FOR IMMEDIATE RELEASE:

Society3’s new S3-Buzz Software harnesses Customer Voice to reach into new markets, increase revenue.

S3-Buzz Software now puts the power of Consumer Voice into the hands of savvy business marketers.

Sep. 10, 2013 - SAN FRANCISCO BAY AREA, Calif. – For survival in a competitive marketplace, agile businesses recognize the importance of incorporating the customer voice into their marketing strategies to amplify messaging, reach and revenue. S3-Buzz Software now puts the power of Customer Voice into the hands of savvy business marketers.

When consumer social influence overpowers corporate advertising, businesses need to find innovative ways to reach and win the loyalty of new customers. Society3 recognized the need to utilize the power of the new consumer voice and developed a software solution to help corporate marketing teams stimulate and amplify customer conversation across the Internet. Case studies show Customer Voice Driven Marketing has the capability of achieving up to 7000 mentions per day with a reach of up to 100 million engaged consumers.

S3BuzzLet

“We have carefully studied customer behavior and buzz dynamics over the past two years and created a product that helps business teams stimulate social mentions and recommendations and then amplify them across the Internet with very high velocity.” Said Axel Schultze, CEO of Society3.

Smart businesses are leveraging the effects of the customer voice by stimulating mentions and conversations. It’s long been held that consumer reviews have far more weight in the mind of the customer than traditional marketing messages. Harnessing customer voice is key to the growth and revenue of every business. For survival in a competitive marketplace, agile businesses will recognize the importance of incorporating the customer voice into their marketing strategies to amplify messaging.

Chuck Jones of Knoxville, TN based Parking lot Striping and Sealing company AAA Stripe Pro,an S3-Buzz customer said: “It was amazing to watch how fast the number of visitors to our site has grown, literally over night. We spent plenty of money on Internet advertising and listings in the past, but S3-Buzz has outperformed all of these methods of promotions”.

S3-Buzz Software features 3 components intensely tested over the course of 200 Buzz campaigns

• Velocity:  Unlike traditional word of mouth or a traditional promotional campaign, S3-Buzz spreads almost instantly and can reach thousands within a matter of hours.

• Mentions:  Customers are happy to share their opinion and with a little encouragement from brands, hundreds of customers spread the word within 24 hours.

• Reach:  Due to the networked nature of the social web, sharing and amplifying mentions and recommendations provides a much higher reach than traditional advertising. S3-Buzz campaigns can reach up to 10-times more consumers than conventional campaigns with the traditional media.

Berrie Pelser from BerArt, an European partner and Buzz Master from the 2012 Digital Agenda Conference of the European Commission said, “The DA12 conference was a proving ground for S3-Buzz Software. We tested the software side-by-side against a well-crafted business process and traditional messaging tools and found stunning results with S3-Buzz. We created a reach of nearly 100 Million and were trending on Twitter in several countries within hours.”

S3 Buzz is designed to help businesses promote events, introduce new products, acquire new talent and improve their brand reputation with the help of loyal advocates using their own customer voice and a tool that makes it very easy to spread the word in a matter of hours.

S3-Buzz is now available for purchase, more information can be found on http://society3.com

— E N D —

Announcement in 140 Characters

San Francisco startup #Society3 shows new ways to advertise and reach up to 100 Million people. http://society3.com #S3buzz

San Francisco startup #Society3 set to replace advertising with voice of customer http://society3.com #S3buzz

#Society3 introducing #S3Buzz helping business increase mentions and reach, driving incremental sales http://society3.com

#Society3 developed software helping marketing teams stimulate customer voice getting up to 7,000 mentions per dayhttp://society3.com

#S3Buzz advantage: Velocity! Unlike WOM S3Buzz spreads instantly and can reach thousands within a few hours http://society3.com

#S3Buzz advantage: Mentions! Customers are happy to share opinion. Brands need to provide inspiration and location http://society3.com

About:
Society3 is a Buzz Marketing Technology provider, helping businesses grow their respective number of public mentions and market reach.  The unique Buzz technology empowers Society3 customers to instantly create awareness and customer engagement for their brand, products, events and other initiatives. Society3 is working with a rapidly growing network of business partners and agencies around the world. Society3 Group Inc is a San Francisco based privately held company. More information: http://society3.com or call +1 (650) 384-0057 Connect with Society3 http://xeeme.com/S3grp

 

Experience a buzz for yourself.

If you like it share it. That’s how easy it is for YOUR advocates to help YOU.

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Buzz – The New Advertising

Society3-Buzz-BuzzLetIn times where consumer power increases and influence from traditional corporate advertising is decreasing, businesses will need to find new ways to win the minds and hearts of new customers.

Our research shows that roughly 80% of purchase decisions are based on mentions and recommendations for both consumer and corporate buyers. This is leaving only a small percentage to spontaneous or advertising driven purchases.

Smart businesses found a way to actually leveraging the effects of the customer voice and stimulates mentions and conversations. New customers are trusting existing customers more than sales teams and advertising. The new marketing and advertising is taking those mentions and recommendations and amplifying them across the web.

As a result, successful corporate messaging is replacing blunt self promotions with authentic customer opinion which is highly trusted and leads to more sales, as well as a better brand reputation.

Society3 has carefully studied consumer behavior and buzz dynamics over the past two years and created a product that helps business teams to stimulate mentions and recommendations and then amplify them across the Internet with very high velocity. Experience with over 200 Buzz campaigns showed three interesting dynamics:

1) Velocity: Unlike traditional word of mouth, S3 Buzz spreads almost instantly and can reach millions within a matter of hours. A well designed Buzz spreads faster than traditional promotion mechanism.

2) Mentions: Customers are happy to share their opinion, but brands need to provide some inspiration and a place to share. If provided, hundreds of customers help spread the word within 24 hours of asking for support.

3) Reach: Due to the networked nature of the social web, sharing and amplifying mentions and recommendations allows a much higher reach than traditional advertising. While even the largest media outlets barely crossing the 10 Million mark, Buzz campaigns can reach 100 Million and more.

Businesses can’t just hope the old advertising paradigm comes back and people just buy because the producers say so. Successful businesses know that the customer voice is a key contributor to business growth and more revenue. Agile marketing will need to incorporate the user voice in their go to market strategy and amplify information that helps a new customer to decide.

 

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Social Media Managers Keep Failing

Society3-SM-keep-failingNo question, those who studied the shift in our socioeconomic landscape come all to the same conclusion: Social Media holds a massive change for our society and our businesses. The change will be as profound as the industrial revolution 200 years ago.

Introducing that change to executives who run their business with a huge daily pressure is so overwhelming that it is a very natural behavior to go into denial. You hear “The more things change, the more they stay the same”, “I don’t see an immediate ROI”, “My fellow executives from other companies aren’t using Social Media either”… The reasons to ignore it are most likely equally diverse as the reasons to ignore the development of cities and companies 200 years ago.  My personal prediction is that it may take well another 5 to 10 years for the majority of businesses to recognize the impact of that change and what it means to their business. And the more people warn “If you don’t adopt, you will fall through the cracks”, the less likely business executives will even listen.

Denial is a mechanic of our psyche that sets in when the amount of information or the degree of danger is so large that the brain is not able to comprehend it.  So here is why Social Media Managers keep failing:

1) Thousands of people – like you and me – have gone through a learning curve, comprehending the seismic shift in our business society. But it took us a year or more of learning and thinking to get there. Most who began to recognize the shift are pounding on business leaders to recognize it too and get ready for change.

2) A business executive who is very focused on keeping the company or their division afloat and fighting on all ends for growth and profitability, competing in a taught global economy, has probably less time to even start comprehending the change. And the more people talk about apocalyptic business erosion the more those managers go into denial.

Even though people get hired to ‘manage’ Social Media – to many have zero pull through in their respective organizations and remain to be an alibi function for executives to be able to say “Oh yes, we did invest in social media, we even have a management position and doing it for quite a while. We are totally covered”.

In a recent research we asked 100 companies about their social media engagement and 72% confirmed that they are very active and happy with their results, 21% are exploring social media but will not engage before middle of next year and 17% stated that they don’t see a benefit and therefor have no plans to engage.

Now – checking out the level of engagement of the 72%, is very easy because everything is public and very transparent. We realized that nearly 80% of those 72% have only a very rudimentary presence, very low engagement level with customer and inquires or questions unanswered for weeks. Only a small group has actually recognized the opportunity and developed a highly engaging online presence with apparently very active customers.

The larger part of social media managers apparently work heads down, trying to keep a low profile (and the job) and don’t making any major inroads helping the business to make significant progress in this highly transparent and communicative world. They simply keep failing. We recognized this by seeing an increasing churn in social media positions.

The key reasons for failing are:

  • Lack of a profound social media strategy
  • Lack of comprehensive experience what it means to build a customer engagement
  • Lack of market research skills and reporting
  • Lack of management skills to present a business relevant plan without overwhelming executives with details and technical aspects
  • Lack of skills aligning social media activities with overall business objectives

 

Axel
Http://XeeMe.com/AxelS

 

 

 

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80% of purchase decisions based on recommendations

Society3-networked-worldSocial Media has changed the way consumer and business manager alike make their purchase decisions. The web has become the most influential resource in figuring out what to buy. Depending on the research, target audience, product or service, the percentage of new purchase decisions based on mentions and recommendations range between 72% to 90%. That is true for both B2B and B2C customers.

It is hard too imagine a manager making a  purchase decision purely based on advertising inputs and conversations with vendors. In the Tech industry estimations are that those purchase decisions are even at nearly 100% based on public mentions, reviews, and recommendations.

A business executive cannot stay put and just hope that their solutions are good enough and be recommended. They have to be proactive and stimulate mentions and recommendations. And in today’s wide open online world it is not too difficult to do so.

Smart executives focus on four business units.

1) Marketing
Marketing being the obvious one. Marketing was always the group that was responsible for sparking demand, responding to market changes and stimulating interest. A marketing department that is able to stimulate mentions and recommendations represent a huge competitive advantage over those who do not.

2) Partner Networks
Distribution channels, including resellers, broker, dealer, alliance partners are highly influential channels directly addressing certain market segments or geographies of a given vendor. Like the general marketing those channels need to be aware of the shifts in purchase behavior and able to address those changes with smart ways to stimulate conversations around their brands

3) Sales Organization
Sales people are typically the most social teams in an organization. However they are not automatically web savvy. Most have been trained over years, even decades to follow specific processes and have the hardest time to bring their sales processes in alignment with the new buying pattern.

4) Customer Experience Management
CX or CEM is a relatively new discipline in most businesses.  However, it has just become a very significant investment when it is coming to mentions and recommendations. Businesses providing a good customer experience are obviously much ahead of their competition that has only mediocre or even bad customer experience.

The ultimate Social Media objective

In today’s extremely competitive world being mentioned and recommended is one of the most important aspects of business success. Companies like Zappos, Star Bucks, Jet Blue, Virgine, SalesForce.com, BMW, SAP, coming from all kinds of industries covering both B2B and B2C, have outperformed their competition mainly due to the fact that their customers are happy and say it across the Internet.

It isn’t “Social Media” per se that makes any difference – but the way Social Media is leveraged in a globally competing world. A rock solid social media strategy is paramount to leverage the web to a degree that it positively affects the bottom line.

Axel
http://XeeMe.com/AxelS

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Trust or not to trust?

Society3-ChannelTeamThis post was inspired by a post in Forbes Magazine from friend Louis Columbus, former AMR Research Analyst and a recent CSI Insights report.

I’d like to share a perspective we are working on since several years that just now lead to the development of Buzz and its official announcement next week. Marketing and sales are stuck in deep dilemma of trust. Even if vendor and customer have an excellent relationship, both know that one has to fulfill a quota and the other needs to optimize terms and conditions. Not exactly a perfect playground for limitless trust. And while knowing they need each other, there is this membrane between them just can’t be removed.

On the other side there are almost always enough, often times hundreds or thousands of customers, alliances and business partners who made the decision to work with the respective vendor long time ago. And many are willing to share their experience and be able to fill the gap between the two parties with authentic information. However most brands have the hardest time to get even their most loyal customer to talk. NOT because they don’t want to talk – the customers simply don’t know exactly what to say, what the questions are and where to say it. Stimulating those information exchanges seem to be still one of the bigger challenges. And in the past few years we recognized those challenges time and time again.

Eventually it lead to the development of Buzz. A new platform where brands can ignite some of the above mentions conversation based on what they know are frequently asked question and share the buzz page for their business friends and advocates to work with. All of a sudden sharing the information is just a few seconds adjusting some test or even just a simple click.

Making it extremely easy for customers and partners to speak and that way increasing mentions and reach with authentic clients and partners rather than the a corporate marketing department manufactured “message” can make all the difference in creating trust in an all new way.

Axel
http://XeeMe.com/AxelS

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Multi Level Buzz Campiagns

How to join a Multi Level Buzz Campaign on S3 Buzz

The current product is still in Private Beta. We scheduled public Beta to be out next week.

1) You will be invited

Buzz campaigns require skilled social networker with large networks generating high reach and attention. If you are such a networker and have a S3-Buzz account, you may likely get such invitations any soon.

2) You confirm that you join and submit your own Buzz Group

Go to the Buzz you are invited for and click on “Join the Buzz”. You will see all the Buzz information so that you create your own Buzz Group and share the Buzz with the people you know. If you like to make some changes, feel free to do so. The key information however can’t be changed.

At the bottom of your Buzz Page is a unique URL that leads to your specific Buzz Group page.

3) You promote your buzz group

The third step is to share the Buzz URL of your specific Buzz Group with your contacts asking them to help spread the word. As they visit your Buzz Group you will later on know who and how much support you received.

4) You get credits for each Buzz action your team is performing.

You receive 100 credits for each Buzz Action from your team. So let’s assume a Buzz has 5 target networks and all are clicked by one of your friends, that is 500 points. If they repeat the action a few hours later and the same on the next day, you would receive 4 times 500 credits = 2,000 credits from each person. If you have 20 friends helping you, you can gain 40,000 credits just from commissions :)

Supporting two such Buzz campaigns would give you enough credits to fire up your own buzz campaign.

At least a good start to gain experience with the most powerful Buzz Management system available. And this is just the beginning.

 

 

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Social Media Engagement – How much value?

Still today, many business leader struggle understanding the impact of socially engaged brands and their teams. Is it just a faint background noise in a world of meaningless chit chat? Well it is if you don’t know how to use this new communication mechanism.

Democratization Of Influence

Brands just can’t any longer “control” the communication. If communication is controlled by a legal department and marketing preventing a free flow of open communication will die as much as businesses died who had one owner and 200 slaves working for him.

Understanding democratization of influence is the key to success. Massive noise level like in the case of Red Hat for example is not created, dominated and controlled by the brand, but created by the audience around that brand. By people who care, people who build on the conversation, take it as learning on steroid and share what they learn instantly. Mastering the conversation is by letting it go – an oxymoron? Not at all.

Red Hat and their teams mastered the conversation by providing highly interesting content, sparked conversations and never stopped engaging with their audience – but neither controlling it nor dominating it. As a result not only engineers cared about what is going on but all kinds of business or finance related groups.

This is the beginning of the end of dominance as a singularity, a brand or an individual. Influence is created when information spreads nearly at speed of light and many join the idea or effort. The drama in Boston crossed that stream paused it and very quickly the decision was made: no terror can any longer control our lives.  We all sent prayer to the victims and worried about loved ones. YET the terror couldn’t dominate any of us – not any more. Purposely we did not allow their “message” to disrupt our lives despite the tragedy. Not because we got ignorant, because we care about our freedom more than anything.

 

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New programs, new training center

With the new structure and the new name, Societ3 Academy also made some significant enhancements to both, the training program and also the way we deliver the education.

Enhanced Education Program

New Classes

Certified Social Media Manager

Certified Social Presence Designer

Certified Social Media Partner Manager

See the complete program overview 2013

Enhanced Education Model / Delivery

While the biggest advantage of our Academy was always the hands on experience right inside the social web, collaborating online and acting in real cases, in the real environment, we did recognize the need for onsite training class room education.

Online Only Training

For the more advanced users we continue to offer online only classes. Meaning the entire program is delivered in a “hybrid model” of self paced online learning and instructor lead online workshops.

Class Room Training

Most of the new classes are a combination of two day intense training in our training center in San Francisco or Cannes (France) and then 3 to 6 weeks hands on experience. All project exercises are performed in teamwork and online collaboration and  participating in weekly instructor lead online workshops.

Business Relevant Education

Social media is neither complicated, nor technically challenging. You will find thousands of free webinars and lists of tips and tricks online. Some of the more challenging business aspects can easily be learned through any of our $49 online lessons including exercises. But at some point in time you want to get real world project experience, without using your customers as ginny pigs.  You will want to do things right at the first time. When it comes to social business strategies, social media marketing concepts, crowd sourcing initiatives, improving customer experience, service models, and many other business aspects, a solid   education becomes mandatory. S3 Social Media Academy programs assume that attendees have been through a first series of experiments and now want to get a professional and effective education.

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This morning, Pinterest introduced ‘Secret Boards’, 5 businesses benefits

What can you do with the new ‘Secret Board’ feature?

When expanding the Pinterest boards a few application came to mind. An individual user may have a lot of things they want to keep entirely private, just for themselves, or sharing it only with family or good friends. But what about business users?

5 Ways a business can benefit from ‘Secret Boards’

Secret boards is actually a great feature for business teams. Every company has lots of company confidential images they share internally but don’t want it to be necessarily floating around in the public.

Company Confidential

You wouldn’t want to upload any real confidential information and you shouldn’t – but think about a library of web images that are publicly seen all over your website and you want to make it easy for the various departments to access them. Think about drawing that are used in your brochures and you want to share them with all your local offices. Or think about images that are used in your training material and you want your training centers in all countries have an easy to access repository with out having them access your servers via high secure lines.

Business Partner Partner Integration

In the early 90′s Partner Portals were a big deal. However most portals are dormant or closed down today. it is just way to complicated for a reseller for instance to maintain portal URLs and access information to their 50 or more vendors. This new feature allows channel managers to share a secret board with their partners and partners have no longer maintain a list of user ids and passwords.

Competition Information

You may want to have a repository about information from your competition but not necessarily share it publicly, yet easy enough for your team to access it.

Agency Collaboration

Another very cool way to use it is together with an advertising or web agency. We all know how painful it is to send images via email. Just have a board shared between agency and the marketing team and discuss the required changes over the phone. Upload a new version and discuss again.

Outsourced Development team

If you have an outsourced development team you will very much appreciate the ability to share a board with the dev team without sending libraries of images across the web and make sure everybody has all updates.

 

Obviously all of that was possible before by maintaining a data server with all the images on it, allow people to dial in via VPN, remain security rules and the necessary security protection – but hey way going through all that pain?

What other applications do you envision using the new feature?

Axel
http://xeeme.com/AxelS

 

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