Social Media Engagement – How much value?

Still today, many business leader struggle understanding the impact of socially engaged brands and their teams. Is it just a faint background noise in a world of meaningless chit chat? Well it is if you don’t know how to use this new communication mechanism.

Democratization Of Influence

Brands just can’t any longer “control” the communication. If communication is controlled by a legal department and marketing preventing a free flow of open communication will die as much as businesses died who had one owner and 200 slaves working for him.

Understanding democratization of influence is the key to success. Massive noise level like in the case of Red Hat for example is not created, dominated and controlled by the brand, but created by the audience around that brand. By people who care, people who build on the conversation, take it as learning on steroid and share what they learn instantly. Mastering the conversation is by letting it go – an oxymoron? Not at all.

Red Hat and their teams mastered the conversation by providing highly interesting content, sparked conversations and never stopped engaging with their audience – but neither controlling it nor dominating it. As a result not only engineers cared about what is going on but all kinds of business or finance related groups.

This is the beginning of the end of dominance as a singularity, a brand or an individual. Influence is created when information spreads nearly at speed of light and many join the idea or effort. The drama in Boston crossed that stream paused it and very quickly the decision was made: no terror can any longer control our lives.  We all sent prayer to the victims and worried about loved ones. YET the terror couldn’t dominate any of us – not any more. Purposely we did not allow their “message” to disrupt our lives despite the tragedy. Not because we got ignorant, because we care about our freedom more than anything.

 

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Creating a Social Media Strategy Handbook

95% of the customers had a choice when they purchased the product or service in the first place, they had a reason for their selection. The single most successful way to use social media is empowering customers to share that reason and turn it into recommendations. The single biggest challenge: make it actually happen.

The Social Media Strategy Handbook

It became best practices to create a Social Media Strategy Handbook for each social media project documenting everything including the ultimate goal and purpose, initial market research, SWOT analysis, strategy, programs, actions, social presence, resources, budgets, reporting and the ROI.

We are sharing two examples of those strategy books that were created by attendees of the Social Media Strategist class. One was for Lindt Chocolate and one for a Hotel & Spa in the Caribbean. None of the information provided here is confidential – everything can be found in the public social web. Continue reading “Creating a Social Media Strategy Handbook”

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Thousands Of Social Media Agencies/Managers At Risk

I recently wrote a post “Over 70% of Social Media initiatives FAIL“. I received more personal responses on that one post than on all posts I wrote in the past 5 years together. It inspired my to write this response to the overarching question: “What shall we do“.

No project success – No Reference

The consequence of failing projects – beyond the fact that it failed: here goes a potential reference customer.
Agencies have to come to a bitter realization:

Taking a print brochure to the web was an important transition
Taking a webpage and share it with friends is meaningless

Tens of thousands of agencies and social media consultants struggle to run their business. The social web is just NOT what so many people think: “just yet another marketing channel”.

10 things successful agencies do differently

Successful teams think entirely different and help their business clients to think through the entire chain of implications of a social engagement rather than just selling followers, fans and a page. And this is no different whether it is a 25 people small business company or a 25,000 employee global enterprise. Continue reading “Thousands Of Social Media Agencies/Managers At Risk”

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Comcast CEO about company culture change

While this is from 2009 it tells an interesting story about how a CEO pretends that Social Media changed the face of Comcast.

Sadly Comcast could never got to a point where the positive front end was igniting more change in the back end of the company. A pattern we see in many very early engaged companies who never actually introduced a comprehensive social media strategy and stood kind of still at the experimentation level.

In retrospect, it’s no surprise that Frank Eliason left the company. Still today Comcast is considered unethical and have unacceptable business practices by charging more than originally proposed, not terminating accounts as agreed and so forth. Social Media would be of no help to such a company at all – it only uncovers the issues in a broader public. But even that makes no difference in a monopoly. Consumers have no alternative.

I ordered a Comcast connection for the forth time since we terminated contracts for our yacht during the winter time.

Today May 29, 2012 it took over 60 Minutes to complete an order for a $29 Internet Connection including a person online processing this order manually. An unparalleled example of inefficiency and unacceptable business practices. Continue reading “Comcast CEO about company culture change”

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No.1 reason why social media strategies fail

If you are listening to 1,000 social media practitioner you get 1,000 different ways and ideas how to deal with social media. Typically just tactical ideas, most of them start with how you can use certain tools and a variety of other inputs.

Once you get in touch with more experienced consultants they will tell you stop the experimentation and think strategically. Most will tell you to start with a well defined goal or objective. Continue reading “No.1 reason why social media strategies fail”

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Marketing Re-engineering and the new CMO

Social media spans the whole gamut from marketing, PR, support, product management and sales through the entire organization. Social Media became the new way for higher integration with the market. It offers marketing departments a whole new opportunity to interact with the entire organization.

CIO or CMO?

In many of the larger organizations the CIO (Chief Information Officer) is busy taking care of network infrastructure, computing power, security, ERP systems and much more. And so it is actually the CMO who is weaving the network for the market interaction model that has just expanded like the big bang over the universe of a business. In other words the new CMO will gain significantly more influence and watch the business as a whole – no longer just from a promotional perspective.

Continue reading “Marketing Re-engineering and the new CMO”

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Social Media Power & Politics

The presidential campaign in 2008 was a milestone in Social Media history. Where does it go in 2012? As of now President Obama is the clear leader in the race for president in 2012 when we read the emotions of the American people.

In accordance to Overdrive Interactive who managed to accumulate all the data points in the social web, Barack Obama has a higher rank in the US population than all other candidates together. So far so good but what does this really mean?

Continue reading “Social Media Power & Politics”

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Are you a social couch potato?

Jorge Purgly is the undisputed No.1 in Xeesm visits. What makes him the No.1?

Here are a few things that really matter – it's all about 'xee and be xeen':

1) Don't be a social couch potato

And please don't say "I have no time" – that's like saying "I have no time for my customers, partners, vendors, friends and other people who are important to you". Xeesm visits are a reflection of the engagement in the social web. The more active you are the more likely you get visited – assuming you share your Xeesm all the time.

Your Xeesm IS NOT ABOUT YOU – it is about making it easy for others to get to know you – even for your closest friends it is much easier to click than to search! Yes, they know you well, they even know your Twitter handle by heart – yet it is easier to click than to type it in! Be xeen ;)

Continue reading “Are you a social couch potato?”

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NEW: Social Media Manager Certification Program

For the past two years we were focused on the social media strategist education. We actually coined the term Social Media Strategist about two years ago when it was clear to us that social media in corporations is a strategic engagement. We were fortunate enough to have attendees from world class companies including 3M, ADP, Dell, EMC, Oracle, Qwest, Salesforce.com, SAP and many others.

Consequently the demand for social media managers is rapidly growing. Companies who now have a social media strategy in place need managers and social media helpdesk teams to actually execute the strategy. And in that position, there is more to know than just how to tweet or how to build a fan page.

New Social Media Manager Certrification

As a result of that we put together a three week Social Media Manager training with certification.

Continue reading “NEW: Social Media Manager Certification Program”

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Social Media Certification – The world has changed

In the early days, in 2003 when LinkedIn was founded and I was one of the first 8,000 users, or 2004, when Facebook was founded, all the way to 2008, there was no education on social media and we all learned by experimenting and trial and error. It took a year or so to get our arms around it, but back then that was OK.

Education was always the best shortcut to results.

Today – 2011 – we have over 600 Million in the social web and trial and error is a daunting and time consuming task. And more so the complexity of social media has exploded. The number of tools has grown to a staggering 10,000 with an additional 100,000 of little gadgets that float all over the social web. For business leaders the strategic options are overwhelming.

What a social media director needs – what a social media certification needs to include:

Continue reading “Social Media Certification – The world has changed”

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